Refund Policy

Alan Young Photography
Last updated: 29 November 2025

Every print from Alan Young Photography is produced with care using professional equipment, archival inks, and premium papers. This Refund Policy explains how refunds, returns, replacements, and cancellations are handled.

Custom Print Orders

All prints are produced to order. As each print is custom made, refunds or returns cannot be offered for the following reasons:

Change of mind
Ordering the wrong size
Personal preference regarding colour, tone, or composition

Please ensure that sizes and specifications are checked carefully before placing an order.

Damaged or Faulty Prints

If a print arrives damaged or faulty, a replacement will be provided at no additional cost.

To help resolve the issue promptly, please:

Make contact within 7 days of delivery
Provide clear photographs of the damage to both the print and its packaging
Include your name and order details

Once the issue has been confirmed, a replacement print will be produced and dispatched.

Delivery Issues

If an order is lost in transit or does not arrive within the expected timeframe, please get in touch. I will work with the delivery provider to locate the item or arrange a replacement where appropriate.

Colour and Appearance Disclaimer

Due to variations between monitors, screens, and mobile devices, colours may appear slightly different from the printed product. All prints are produced to professional standards, but minor variations cannot be treated as faults.

Cancellations

As prints are produced to order, cancellations can only be accepted if the request is made before production begins. Once printing has started, the order cannot be cancelled or refunded.

Reporting an Issue or Requesting a Replacement

To report a faulty print or delivery issue, please contact:

Alan Young Photography
Email: info@alanyoungphotography.co.uk
Website: www.alanyoungphotography.co.uk

Please include your order number, a brief description of the issue, and any relevant photographs.

Changes to This Policy

This Refund Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.