​​Refund and Returns Policy
Alan Young Photography
Last updated: 13 July 2026
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Every print from Alan Young Photography is produced to order using professional equipment, archival pigment inks and premium fine art papers.
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This policy explains how refunds, returns, replacements and delivery issues are handled for print orders placed with Alan Young Photography.
Custom Print Orders
All prints are produced to order. As each print is made specifically for your order, refunds or returns cannot be offered for:
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Change of mind
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Ordering the wrong size
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Personal preference regarding colour, tone or composition
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to a customer's specifications or clearly personalised are exempt from the standard 14-day cancellation period.
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Please check all sizes and product details carefully before placing your order.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact me as soon as possible.
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To help resolve the issue quickly, please:
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Contact me within 48 hours of delivery where possible, and no later than 7 days after delivery
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Provide clear photographs of the print and all packaging
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Include your name and order number
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Once the issue has been verified, a replacement print will be produced and dispatched at no additional cost.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please get in touch.
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I will work with the delivery provider to trace the shipment and, where appropriate, arrange a replacement.
Colour Accuracy
Every effort is made to present colours as accurately as possible.
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However, because monitors, tablets, mobile devices and printers all display colour differently, slight variations between the image viewed on screen and the finished print are normal and do not constitute a fault.
Reporting an Issue
To report a damaged, faulty or incorrect order, please contact:
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Alan Young Photography
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Email: info@alanyoungphotography.co.uk
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Please include:
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Your order number
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A brief description of the issue
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Clear photographs showing the problem (where applicable)
Refund Method
Where a refund is required under applicable consumer legislation, it will be processed using the original payment method within 14 calendar days of confirmation.
Changes to this Policy
This Refund and Returns Policy may be updated from time to time. Any changes will be published on this page together with the revised update date.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
