Shipping and Delivery Policy
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Alan Young Photography
Last updated: 12 February 2026
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This Shipping and Delivery Policy explains how print orders from Alan Young Photography are processed, packaged, and delivered. Every order is handled with care to help ensure prints arrive safely and in excellent condition.
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Order Processing Times
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All prints are produced to order. Typical processing times are:
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A4 and A3 prints: 3 to 5 working days
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A2 and larger formats: 5 to 7 working days
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Bespoke orders or special papers may take slightly longer
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Processing times are estimates and may vary depending on workload, seasonal demand or supplier availability.
​Packaging
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Prints are packaged securely to minimise the risk of damage during transit. Packaging may include:
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Flat rigid packaging for smaller prints
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Protective tissue or sleeves
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Postal tubes for larger or rolled prints
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Additional reinforcement for international deliveries
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Packaging methods are selected based on print size and destination.
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UK Shipping
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Orders are shipped within the United Kingdom using reliable delivery providers.
Typical delivery times after dispatch are:
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Standard delivery: 2 to 4 working days
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Tracked delivery: 1 to 2 working days
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​Delivery times are estimates provided by the delivery provider and are not guaranteed.
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Shipping costs are displayed at checkout or confirmed when an order is placed.
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International Shipping
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International shipping is available on request.
Estimated delivery times after dispatch are:
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Europe: 5 to 10 working days
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Rest of the world: 7 to 14 working days
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Delivery times may vary depending on destination and local customs processes. Any customs duties, import taxes, or handling fees imposed by the destination country are the responsibility of the recipient. International delivery availability may vary depending on destination.
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Delivery Issues
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If an order does not arrive within the expected timeframe, please make contact as soon as possible. I will:
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Check tracking information where available
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Contact the delivery provider if required
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Provide updates on progress
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Investigate the issue with the delivery provider and determine appropriate next steps, which may include a replacement where loss or damage is confirmed.
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Damaged Deliveries
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If a print arrives damaged, please notify me within 48 hours of delivery and no later than 7 days after receipt.
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Please include clear photographs showing:
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The print
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The packaging
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Any visible damage on arrival
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Once the issue has been confirmed, a replacement print will be produced and sent at no additional cost.
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Risk and Ownership
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Ownership of the print transfers once full payment has been received. Risk in the goods passes to the purchaser when the goods are delivered to, or collected by, the purchaser.
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Alan Young Photography is not liable for delays caused by events outside reasonable control, including but not limited to postal disruptions, customs delays, extreme weather or industrial action.
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Collection
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If local collection becomes available in the future, details will be provided on the website. At present, postal delivery is the standard fulfilment method.
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Contact Information
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For questions relating to shipping, delivery, or order status, please contact:
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Alan Young Photography
Email: info@alanyoungphotography.co.uk​​​
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